Tuesday, November 11, 2014

Wanted: A Cave

Farewell everyone! I'm moving to a cave in the wilderness to live the rest of my days in peaceful, technology-free bliss. If you need me I can be reached by pack mull.

Why the dramatic reaction, Rachel? Well, I'll tell you. Our modem went out yesterday. And it's a very long and boring story and you all know well because technology problems plague all of our lives, not just the lives of people who are dumb about it (me!), so I won't bore you. But I'll just say that it took four very frustrating hours of my life to fix it, no thanks to anyone at Best Buy, Verizon, or the tech support in India. It's fixed and I'm smarter for it. But I've had to use almost all of my decompression techniques to get back the old Bluebird of Happiness, namely a long hot shower (sorry CA water supply. Blame India), toast, hot chocolate, and You've Got Mail. And now writing.

Here's my question: have any of you ever had a satisfactory call with tech support? I mean, has your problem actually been resolved with any sort of ease? Because I can't think of a single instance where it has for me. I've either been told that there's nothing they can do about it and that I'm just going to have to buy a whole new whatever or I'm told that it's going to take a bazillion dollars to be fixed. All I want is, just once, for someone to say, "Sure we can fix that. Easy peasy." And I want it done in 10 minutes max. Why does every tech call have to last an hour? And it doesn't matter if I'm calling some place in America or being routed to a call center in India. It always takes an hour and it never works out. And, as I realized tonight, the answer I was looking for is probably online. I just googled it and within 15 minutes the problem was solved. I desperately wish that I had thought of that before calling India.

On that note, did you know that in order to work in one of those Indian call centers they have to have a college degree. And that they're the most coveted jobs in India. And did you also know that 50% of the population there does not have a toilet to call there own? That means that 500 million people are pooping in the gutter. And a job at a call center can literally raise a family out of that sort of poverty. Can you imagine getting a job and saying, "Well, maybe we can finally live in a place with a toilet. Celebrate!"

I guess what I'm getting at is that it's been a very frustrating night and a cave in the wilderness is still sounding very appealing. Just one with indoor plumbing.

1 comment:

Valerie said...

I had a very similar "toilets in India"/I'm never using the internet again-type reaction after I read an article on the people tasked with ridding Facebook/comment sections/all internets of everything we find distasteful/horrifically offensive (porn, violence, etc)--people who are basically the sin-eaters of our society. This work is largely outsourced to the Philippians because of our longstanding trade relations they are familiar with American tastes and standards.

I think it's important, not that I stop using the internet (though, cave-dwelling might be okay for a while), but that it occurs to me, every now and then that our world is problematic. I too frequently think that my world is the whole world, and as uncomfortable as it makes me, it's good to remember that it's not.

I guess.