Friday, March 4, 2011

Out of Compliance

Excerpt from a 2 hour phone conversation I had with a help desk rep regarding the new credit card terminal we just leased for the Pod.

Me:  So you're telling me that in all the phone conversations I had with the sales guy and the tech support and the trainer before we agreed to the lease, every single one of them neglected to tell me that we would need to hook this machine up to an analog phone line to get the updates it will need to be in compliance?

Help Desk Gal:  I guess that's right.

Me:  So we bought this machine because we needed to be in compliance but now we can't be in compliance because we don't have an analog line?

HDG:  Yes.

Me:  So what is you're solution for this?

HDG:  You could take it down to any bank to update.  They have analog lines there.

(Here is where I show you an appropriate use for all caps and exclamation points)

Me:  I AM NOT TAKING THIS TERMINAL DOWN TO A BANK!!!!!!!!!!!!!!!!

HDG:  I don't see what the big deal is.

3 comments:

Brooke said...

I hate conversations like that! Props to you for surviving.

Rach said...

Ugh. Nice use of all caps. I hope you had some chocolate later.

Valerie said...

The problem is that this took me about ten seconds to read, rather than the 2 hours it took to get to this point in the conversation for you, so, tragically, I can never truly feel your rage.

Which is too bad, as I'll bet it was awesome.